A recent survey shows Providence Kodiak Island Medical Center is excelling in patient satisfaction. That’s according to a tool that Centers for Medicaid & Medicare Studies created in collaboration with other organizations called Hospital Compare, which provides data on over 4,000 medicare-certified institutions over the United States and helps patients explore their options.
Carlie Franz is the Marketing and Communications Coordinator for Providence in Kodiak and says the hospital received five out of five stars.
“Which not only is the highest rating that CMS gives on its website, but it is the highest rating in all of the 21 Medicaid certified hospitals across the state. So, that’s a huge win for us. It’s also the highest rating that any of the Providence hospitals have received in the whole system.”
Franz says the results are based on a survey called the Hospital Consumer Assessment of Healthcare Providers and Systems, which asks patients about 11 different topics.
“They range from how well their nurses and doctors communicated with them to do they think that their pain was managed well. And then another thing they were asked about is would they recommend this hospital to somebody else.”
Franz says the average star rating across the state is three stars and that the Yukon-Kuskokwim Delta Regional Hospital received the lowest rating at two out of five stars.